It's an Asus S550c ultrabook and has been causing issues with the wireless network for quite some time now. The computer is able to connect to the network but once connected any actions taken to use the wireless/internet are extremely slow, sometimes dropping out when connecting to webpages (wireless connection remains). ASUS S550 Photo Guide. Disassembly Process. ASUS S550 (S550C, S550CA, S550CB, S550CM) Series Notebook consists of various modules. This chapter describes the procedure for the complete notebook disassembly. In addition, in between procedures, the detailed disassembly procedure of individual modules will be provided for your needs.
Open Box: Images shown are from the NEW version of this item and are for reference only. The actual Open Box product may differ in packaging and included accessories, but has been tested to ensure basic functionality.
Skip Image Gallery
This means the product was tested and repaired as required to meet the standards of the refurbisher, which may or may not be the original manufacturer. Any exceptions to the condition of the item outside the manufacturer’s information should be provided in the listing, up to and including warranty details.
Ships from United States. Most customers receive within 6-10 days.
Sold and Shipped by Action Packaged Inc.
Purchases from these Sellers are generally covered under our Newegg Marketplace Guarantee.
- Intel Core i7 4th Gen 4500U (1.80 GHz)
- 8 GB Memory 1 TB HDD
- NVIDIA GeForce GT 745M
- Touchscreen
- 1920 x 1080
- Windows 8 64-bit
- SMDVDRW
LOADING...
Ships from United States. Most customers receive within 6-10 days.
- Specifications
- Warranty & Returns
- Reviews
Learn more about the ASUS Q550LF-BBI7T07
- Warranty
- Limited Warranty period (parts): 90 days
- Limited Warranty period (labor): 90 days
- Manufacturer Contact Info
- Manufacturer Product Page|
- Website: https://www.asus.com/us/|
- Support Phone: 1-888-678-3688
- Support Website|
- Return Policies
- This item is covered by Action Packaged Inc. Return Policy.
Great Laptop For Business And Graphic Work After SSD and Mem Upgrades1/4/2019 1:49:57 AM
Pros: Beautiful well built laptop worth every cent all aluminum case, dedicated graphics, great battery life..... owned since it's release and still running hard after recently being dropped and damaged extensively
Cons: had some weird issues from day one with pointer moving on own with asus smart gesture enabled. turned smart gesture off completely and works fine
Other Thoughts: Ive owned this laptop since it's release 7 or 8 years ago. In fact i am using to write this review. The battery is still 100% and I am having zero issues with the laptop. I did add an SSD drive and maxed out the RAM in mine, but I run Adobe creative cloud on it using mainly Photoshop and Premier Pro almost constantly and have for the last 7 or 8 years. I edit hundreds, sometimes thousands of files at a time. This computer keeps right up, no issues, no lag. Am only looking to upgrade because I dropped it walking into a hotel down south. Screen is cracked now, and entire front right corner of the computer is pushed in. Surprisingly it is still working absolutely fine. This computer has made me a believer in Asus products and will be making a new Asus purchase here real soon like.
Pros: screen is big and easy to use as a tablet, seems to hold a good charge when off the charger for sometime.
Cons: Well like everyone has been saying the 'N' button seems to not work half the time. I will just keep pressing it till it starts which sucks because my password has an 'N' in it. heavy. The disk drive does not close all the way causing it to get caught on stuff.
Other Thoughts: This computer isn't really that bad. I took it to geek squad to get the door looked at and they said that they have tried everything and it just doesn't want to close. so being as it is, it got stuck on something in my bag and got ripped off so now it pops off quite frequently. I never had a problem with it running games I have tried but I don't play huge MMORPG's or RPG's so I cant comment on that. The touch screen is nice to have but with its awkard weight and size I have never used it but to scroll when reading articles. all in out, if you have the money and not looking for a pressure cooker that you will have no problems running stuff on this seems like a good buy.
Dear Valued Customer,
Thank you for taking the time to write your positive comments on our product. I am sorry to hear that your keyboard is not functioning properly. Please provide me with a detailed description of your issue via email so we may go about repair under your 12 month warranty. My email is [email protected] and our 24/7 support line is posted below. Have a great day!
Thank you for choosing ASUS
Best Regards,
Tom
Asus Customer Loyalty US Support
http://www.asus.com/us/support/CallUs
Thank you for taking the time to write your positive comments on our product. I am sorry to hear that your keyboard is not functioning properly. Please provide me with a detailed description of your issue via email so we may go about repair under your 12 month warranty. My email is [email protected] and our 24/7 support line is posted below. Have a great day!
Thank you for choosing ASUS
Best Regards,
Tom
Asus Customer Loyalty US Support
http://www.asus.com/us/support/CallUs
Pretty good bang for the buck. But it's too bad the keyboard has problems.4/29/2016 12:16:00 AM
Pros: i7 processor
With replace the hard disk with an SSD it's REALLY FAST.
With replace the hard disk with an SSD it's REALLY FAST.
Cons: Get the extended warranty. You're probably going to need it.
Keyboard fails. But there are workarounds.
Keyboard fails. But there are workarounds.
Other Thoughts: I'm pretty much going to copy another review here (with a few minor changes):
Pros: Good Price/Performance ratio.
Cons: Motherboard and Keyboard issues in the first year and then Keyboard stopped working in year 2. Daughter used it her first year in college. Had some minor audio issue and reported keyboard intermittent problems in year 2. But keyboard got worse and multiple keys didn't work. She has to carry a keyboard around with her at college (and she was not happy). This seems to be somewhat typical. I saw a video on YouTube and with a few minor variations to the theme in this video was able to fix the keyboard. The video is AWFUL but if you can follow it there is a possibility it will fix your keyboard issues. I DID FIX my daughters keyboard issues with the help of this video. Your mileage may vary. My daughter no longer has to carry the keyboard around but keeps it around -- just in case.
Here's the potential keyboard fix:
www Dot youtube Dot com/watch?v=_2O5SmtefgA
Or if the above gets rejected just search on youtube for:
Asus broken keyboard fix Q550L
Pros: Good Price/Performance ratio.
Cons: Motherboard and Keyboard issues in the first year and then Keyboard stopped working in year 2. Daughter used it her first year in college. Had some minor audio issue and reported keyboard intermittent problems in year 2. But keyboard got worse and multiple keys didn't work. She has to carry a keyboard around with her at college (and she was not happy). This seems to be somewhat typical. I saw a video on YouTube and with a few minor variations to the theme in this video was able to fix the keyboard. The video is AWFUL but if you can follow it there is a possibility it will fix your keyboard issues. I DID FIX my daughters keyboard issues with the help of this video. Your mileage may vary. My daughter no longer has to carry the keyboard around but keeps it around -- just in case.
Here's the potential keyboard fix:
www Dot youtube Dot com/watch?v=_2O5SmtefgA
Or if the above gets rejected just search on youtube for:
Asus broken keyboard fix Q550L
Pros: -Good Display
Cons: N key slowly stopped working. Followed by the B key. Followed by the left shift. Followed by the entire bottom left row of the keyboard completely not working.
ASUS claims this is not a known issue, but there are lots of complaints on this. It is not getting fixed on the refurbished models either.
ASUS claims this is not a known issue, but there are lots of complaints on this. It is not getting fixed on the refurbished models either.
Other Thoughts: Not wanting to replace the keyboard (because of the high price of ASUS replacement parts) I decided to use several USB and Bluetooth keyboard / mouse. Unfortunately the drivers are very picky and this is a poor solution. Wish I had never bought this laptop! Currently shopping for a replacement from somewhere else.
Dear Valued Customer,
Thank you for taking the time to share your positive comment with us. I am sorry to hear that your keyboard is having issues. Have you tried updating your bios through the ASUS live update utility and reinstalling your keyboard drivers from our support page? You can also have a technician reseat the keyboard ribbon cable. Try these out and let me know I will gladly assist if you need further troubleshooting. My email is [email protected] and our 24/7 support line is posted below. Have a great day!
Thank you for choosing ASUS
Best Regards,
Tom
Asus Customer Loyalty US Support
http://www.asus.com/us/support/CallUs
Thank you for taking the time to share your positive comment with us. I am sorry to hear that your keyboard is having issues. Have you tried updating your bios through the ASUS live update utility and reinstalling your keyboard drivers from our support page? You can also have a technician reseat the keyboard ribbon cable. Try these out and let me know I will gladly assist if you need further troubleshooting. My email is [email protected] and our 24/7 support line is posted below. Have a great day!
Thank you for choosing ASUS
Best Regards,
Tom
Asus Customer Loyalty US Support
http://www.asus.com/us/support/CallUs
I Will Never Buy From Asus Again!3/10/2016 7:04:28 AM
Pros: Literally nothing.
Cons: Literally everything.
Other Thoughts: I purchased this laptop in late 2012. Before 2013 I already had to have the laptop sent in for 'hardware issues' despite caring for it properly. When it came back to me, the track pad was already malfunctioning and some keys didn't register when being typed. I ended up connecting it to a USB keyboard and mouse, which was inconvenient for when I traveled with it and just wanted the ease of use with the built in track pad and keyboard.
3 months after getting it back for the hardware issues, I had to send it in again for a hard drive failure, which is another hardware issue. They put a new one in and sent it back. Still had the track pad and keyboard issues. The touch screen was finicky. The computer ran slow in general, despite the fact that all my file management is on the cloud and I only had two games installed, so I only took up 8GB of the 1TB hard drive. It was advertised as great for gaming yet even my offline Sims 3 game lagged at the lowest settings. I couldn't even run any of my games on medium.
Despite no water damage, no drops, keeping it as mint as I could, the hardware issues just kept getting worse. I had a two year warranty and sent it in 3 times. After my warranty ran out, I gave up on it. It blue-screened constantly. It ran worse than my parents' computer that still runs Windows 98. Hardware issues all over the place. Now it just sits in my house collecting dust because I can't sell it... it runs too terribly for me to even WANT to sell it to someone. Unbelievable.
3 months after getting it back for the hardware issues, I had to send it in again for a hard drive failure, which is another hardware issue. They put a new one in and sent it back. Still had the track pad and keyboard issues. The touch screen was finicky. The computer ran slow in general, despite the fact that all my file management is on the cloud and I only had two games installed, so I only took up 8GB of the 1TB hard drive. It was advertised as great for gaming yet even my offline Sims 3 game lagged at the lowest settings. I couldn't even run any of my games on medium.
Despite no water damage, no drops, keeping it as mint as I could, the hardware issues just kept getting worse. I had a two year warranty and sent it in 3 times. After my warranty ran out, I gave up on it. It blue-screened constantly. It ran worse than my parents' computer that still runs Windows 98. Hardware issues all over the place. Now it just sits in my house collecting dust because I can't sell it... it runs too terribly for me to even WANT to sell it to someone. Unbelievable.
Ownership: more than 1 year
Pros: Great GPU (has handled BF4 at medium settings with 40fps)
Good battery life
Aluminum casing
USB 3.0
1 TB HDD
Really nice feel of being well built
Good battery life
Aluminum casing
USB 3.0
1 TB HDD
Really nice feel of being well built
Cons: Heavy
Blocky charger
Tendency to restart rather than just wake up from sleep
Blocky charger
Tendency to restart rather than just wake up from sleep
Other Thoughts: SImply put this laptop has been great for me. But it also looks like a lot of people here have gotten bad models and I'm one of the minority who's PC is working. It's also weird that all these people get the same response of 'it's an isolated incident' from tech support when it's obvious that there's nothing isolated about it. I have more than a few friends who have had motherboard issues with the model and had to send it to be fixed THREE times. All in all, good computer, but lazy support for it.
Ownership: more than 1 year
Pros: Great graphics card
Great performance on all kinds of programs and games
This is a great laptop for just about anything(At least for a short while.)
Great performance on all kinds of programs and games
This is a great laptop for just about anything(At least for a short while.)
Cons: So far the average motherboard life seems to be 6-8 months.
I bought this laptop new January 2014 and it was great. Schoolwork, games, media. I could do it all. But then in November the motherboard fried and I had to send it back to the manufacturer for repair. It came back just in time for me to not fail any of my classes and I was a happy college student.
Then one fateful day just this past May, I left town on a short vacation and left my laptop at home on my desk, not charging. And when I returned, it wouldn't come on. Turns out. The motherboard has fried again.
I've contacted Asus but they are reluctant to help me because I don't have the proof of purchase anymore(I bought it over a year ago. Who keeps that kind of stuff for that long? Seriously.). Which is strange because I could swear I didn't need it the first time. So now I have a fried laptop and I'm on the fence as to whether or not I want to bother with it anymore.
I bought this laptop new January 2014 and it was great. Schoolwork, games, media. I could do it all. But then in November the motherboard fried and I had to send it back to the manufacturer for repair. It came back just in time for me to not fail any of my classes and I was a happy college student.
Then one fateful day just this past May, I left town on a short vacation and left my laptop at home on my desk, not charging. And when I returned, it wouldn't come on. Turns out. The motherboard has fried again.
I've contacted Asus but they are reluctant to help me because I don't have the proof of purchase anymore(I bought it over a year ago. Who keeps that kind of stuff for that long? Seriously.). Which is strange because I could swear I didn't need it the first time. So now I have a fried laptop and I'm on the fence as to whether or not I want to bother with it anymore.
![Support Support](/uploads/1/2/5/8/125825252/362783563.jpg)
Other Thoughts: This is a great laptop, if you're prepared to buy a new one in another eight months. I love Asus computers but this one in particular has been more trouble than it's worth.
Dear Tim,
It's great to know that you consider the product a great laptop with great features and performance. I certainly understand your concern regarding the motherboard failing prematurely. The unit with the motherboard were bulid to last. The motherboard failing within 6 to 8 months of usage is unusual. To resolve the power on failure, please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the AC adapter and let the unit drain for 24 hours to reset and clear the memory. After doing this, please reconnect your AC adapter then power on the unit or try another known good AC adapter, if available. If the problem persists and you need further assistance, please email me at [email protected] and write down service# N150661200 on the subject line.
Regards,
Rodel
ASUS Customer Loyalty
It's great to know that you consider the product a great laptop with great features and performance. I certainly understand your concern regarding the motherboard failing prematurely. The unit with the motherboard were bulid to last. The motherboard failing within 6 to 8 months of usage is unusual. To resolve the power on failure, please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the AC adapter and let the unit drain for 24 hours to reset and clear the memory. After doing this, please reconnect your AC adapter then power on the unit or try another known good AC adapter, if available. If the problem persists and you need further assistance, please email me at [email protected] and write down service# N150661200 on the subject line.
Regards,
Rodel
ASUS Customer Loyalty
![Asus Asus](/uploads/1/2/5/8/125825252/859032216.jpg)
Ownership: more than 1 year
Pros: Price for performance
Cons: Motherboard and Keyboard issues in the first year and then Keyboard stopped working in year 2. Daughter used it her first year in college. Had some minor audio issue and reported keyboard intermittent problems in year 1. Sent for repair. ASUS replaced the motherboard (solved audio issue). But keyboard got worse and now multiple keys don't work. She has to carry a keyboard around with her at college (and is not happy). Not sure if we got a lemon or if this is typical.
Dear Valued Customer,
I apologize if keyboard failed to work properly in the second year it was purchased. This is an isolated case and if you need further assistance fixing the keyboard, please email me at [email protected] and write down service# N150602596 on the subject line.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I apologize if keyboard failed to work properly in the second year it was purchased. This is an isolated case and if you need further assistance fixing the keyboard, please email me at [email protected] and write down service# N150602596 on the subject line.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Through the Newegg EggXpert Review Program, Newegg invites its best reviewers, known as EggXperts, to post opinions about new and pre-release products to help their fellow customers make informed buying decisions.Click here for more details.
Loading...
Posted by4 years ago
Archived
Asus S550c ultrabook wireless problems
Hey guys,
I'm currently trying to troubleshoot a problem I'm having with a laptop when connecting it to the home network. It's an Asus S550c ultrabook and has been causing issues with the wireless network for quite some time now. The computer is able to connect to the network but once connected any actions taken to use the wireless/internet are extremely slow, sometimes dropping out when connecting to webpages (wireless connection remains).
The laptop is also causing a side effect on the network so that any other device connected to the wireless experiences excessive slow downs in internet speeds with webpages again failing to load. I tested a few tracerts to google.com and, while the laptop is connected to the network, the jumps exceed 1000ms pings on both the laptop and other computers connected via the wireless network(pings on the ethernet connection remain low). For instance, pings ping from the home.gateway were 632,1230,1435 ms. When disconnected, the jumps are at normal values on the other devices. This problem is only experienced by other wireless devices and is not an issue on any device with an ethernet connection.
I have tried uninstalling and updating the wireless drivers on the asus laptop to the latest version, but the issue remains. I also tried changing the wireless connection type from wireless n to g to see if that helped solve any issues, its appears to lessen the severity of the problem but the laptop still has timeout issues. interestingly enough, it seems to alleviate the problem other devices on the network have eg, the tracerts return to normal but the asus laptop still displays high pings and timeouts.
The router model I'm using is a Billion Bipac 7800N.
I'm pretty sure that the problem lies with the laptop, as the computer has the same issue when connecting to other networks/routers.
The wireless device in the laptop is an qualcom atheros AR9485
Also worth mentioning that this problem hasn't always existed with the laptop, it's six months old and the problem started occurring two months ago.
The wireless signal strength on the laptop has also dropped considerably, being 2-3 metres away from the router only gives 50-60% signal strength.
If anybody has any ideas on a possible fix or perhaps a way to test and see if its a software or hardware issue with the laptop it would be greatly appreciated.
Laptop is running Windows 8.
100% Upvoted